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Bidding On Auctions

How can Haggle's prices be so low?

Because the bids used in Haggle auctions are paid for in advance, the auction itself helps cover the cost of the item up for bid. Just hang on until the auction's end for the opportunity to buy brand-new, top-name electronics, bid packs and gift cards at a fraction of the retail price.

The final auction prices often seem too good to be true, how?

Each bid costs money, and the bids spent by all users in any given auction help defray the cost of the final item. In some auctions, the total amount spent by all users on bids exceeds the cost of the item. In others, the total amount spent by all users on bids is less than the cost of the item. Either way, the auction winner has the opportunity to get a great deal!

Are the products on Haggle new or used?

All products featured on Haggle are brand new, unless otherwise stated in the Product Details available on each auction page.

How does bidding on Haggle work?

Bidding on Haggle is simple, fast-paced and almost as exciting as the great deals themselves. Simply pre-purchase your bids in packs of 20, 40, 75, 150, 300 or 600. Once you find an item you'd like to bid on, click the "bid" button. Each bid placed increases the final price of the auction item and adds additional time to the auction clock. If you're the highest bidder when the auction ends, the item is yours to buy at the final auction price.

How do I register to bid?

Registering on Haggle is easy. Simply visit the Sign Up page to create your account. All you need is an email address to create a username and password that you'll use to log in to the site and participate in auctions. Account usernames cannot be changed so select your username carefully. Please note that we allow only one account per user, with a maximum of two accounts per household.

How do I buy bids?

How can I get free bids?

You can earn free bids by participating in special promotions. For example, when you refer a friend to Haggle and that friend buys a bid pack, your account will automatically be credited with 5 free bids.

I referred a friend to Haggle, when do I get my free bids?

In order for you to receive 5 free bids for referring a friend on Haggle, your friend must register and purchase a bid pack. Once your friend has completed their bid pack purchase, you will be notified via email that 5 free bids were applied to your account.

Where can I find auctions to bid on?

What auction types are there?

Auction types vary in two ways: by the price increments and by the time added to the auction clock with each bid placed. In standard auctions, the item's price rises by 10 cents and 15 seconds are added to the auction clock every time a new bid is placed. In other auctions, the time and price increments will vary (for example, the price may rise by 1 cent and/or the auction clock will increase by 5 seconds). These auctions are easily identified with a red badge on the auction page.

What is the difference between live and future auctions?

Live auctions are open for bidding. Future auctions are simply a preview of items that will soon be available for bidding.

How can I keep track of my auction activity?

In the My Auctions section of the My Account page, you can track the status of all auctions you've participated in. For auctions you've won, you can track order and shipping status too. When an item you've purchased is ready to ship, the tracking number will be displayed on this page and sent to you via email.

Which bidding techniques will help me win auctions?

How long does an auction last?

The duration of an auction is listed on the item auction page under the "Time Left" header. However, each bid placed adds additional time to the auction clock, giving everyone an opportunity to win. Auctions for items that are particularly popular and receive a lot of bids will frequently last longer than their planned duration.

Why does time on the auction clock go up?

Each time a bidder places a bid, 15 seconds is added to the clock. This extra time gives everyone the opportunity to bid on an item before the auction closes.

Why does the new time on the clock seem to vary?

There can be multiple bidders placing bids on an auction at the same time (especially if time left is running low), so the amount of time added can vary. Remember, 15 seconds is added to the clock for every bid placed.

I placed a bid at the last second, but the auction ended anyway. Why didn't my bid get registered?

Because Haggle auctions are conducted over the Internet, it is occasionally possible that the time shown on your browser might get slightly out of sync with our servers. We believe that this situation is rare, and is more likely with slower internet connections and older computers or browsers. The time on our servers will always be the time that is used to determine auction ending. Please see the Technical Problems section of this FAQ for further information on supported systems and software.

I've just won an auction, now what?

Congratulations! As a final bidder, the auction item is now yours to buy at the final auction price. The item will remain available for purchase at this price for 14 days. When you're ready to complete your purchase, simply click the "Claim Your Item" button on the auction page and complete the checkout. Your order will then be processed and shipped.

Is there a limit to how many auctions I can win?

To give everyone the opportunity to win great deals, Haggle households are limited to 3 wins within 24 hours and 20 wins within 30 days. However, there is no limit to the number of Haggle auctions you can participate in, so auctions you've lost don't count against your monthly total. You can easily monitor your auction wins and track your bidding status in real time from the Track Won Auctions section of your My Account page.

What happens if I reach the maximum number of auctions won?

If you reach one of the auction limits (3 wins within 24 hours or 20 wins within 30 days), you will not be able to place new bids in auctions until the date/time indicated on your My Account page. This includes auctions in which you've already placed bids. However, if you remain the highest bidder in another auction when the time runs out, you will still be allowed to complete that purchase. Please note that users and their households are not allowed to open new accounts during this period to avoid the limits and Haggle reserves the right to not fulfill auctions won by any individuals with multiple accounts or by households that exceed the limit collectively. You can easily monitor your auction wins and track your bidding status in real time from the Track Won Auctions section of your My Account page.

I lost an auction; can I apply the bids I used to another auction?

You can only use Haggle bids once. Bids used in an auction you've lost cannot be applied to other auctions.

Can I get a refund for my unused bids?

All bid purchases are final. Unused bids cannot be returned for a refund. Have unused bids? Shop Live Auctions now.

Do bids ever expire?

Yes, unused bids in your account will expire after 12 months from the date of purchase.

Can I transfer bids to another user?

Bids are associated with a single user account and are non-transferable.

Are Haggle LLC employees allowed to use Haggle.com?

Haggle employees, board members, and their immediate family members are not allowed to bid on Haggle and there is no internal software we use to bid on Haggle against our users. Our goal is to build a long term business, and any improper bidding enabled in any way by us would only hurt our users and undermine our long term goals. We strive to ensure all users of Haggle are competing fairly against only each other.

Shipping

Where is delivery available?

At this time, Haggle ships products anywhere within the United States, including Alaska and Hawaii. Shipping is not yet available for international purchases.

Can I have items shipped internationally or to a PO Box?

At this time, Haggle products are only available for shipment within the United States and cannot be delivered to a PO Box.

How much does delivery cost?

Delivery costs are calculated based on the weight and size of the item purchased. You can find delivery costs for a specific item on each auction detail page.

How soon can I expect to receive my item?

Delivery times may vary, but you can generally expect to receive your item within approximately 10-15 business days of purchase. You will receive an email notification when your order is processed and a separate email when your item ships.

How can I track my items?

In the My Auctions section of the My Account page, you can track the status of all auctions you've participated in. For auctions you've won, you can track order and shipping status too. When an item you've purchased is ready to ship, the tracking number will be displayed on this page and sent to you via email. Most orders will be shipped by a third party.

What if my item hasn't arrived yet?

You can track the order and shipping status of items you've won in the My Auctions section of the My Account page. You will also receive a tracking number via email once your order is ready to ship. If you haven't received your item within 15 business days of purchase, Contact Us.

Can I change a shipping address once I've purchased my item?

Once an auction item has been paid for you cannot change the shipping address for that item. If you'd like to change your shipping address for future orders, you may do so on the My Account page.

When and how do I get the activation codes for my gift cards?

A variety of vendors supply our gift cards. Depending on the vendor, you may receive an email with a the activation code or you'll receive your activation code by mail. Generally, you can expect to receive your activation code a few days after the gift card has been shipped.

Returns & Cancellations

Can I cancel my order?

If you have won an auction and decide you don't want to purchase the item, there is no obligation to do so. However, any bids used during that auction are non-refundable. If you decide you no longer want an item after you've purchased it, you can Contact Us and request a cancellation. However, cancellations are allowed only if your order has not yet been processed for shipment.

Can I return an item for a refund?

All Haggle sales are final. Returns will not be accepted.

What if an item is faulty or defective?

All of our auction items are brand-new and most are covered by manufacturer warranties. Most issues are easily resolved by contacting the manufacturer directly. Please check your product manual for contact information. If they are unable to resolve your concerns, please Contact Us.

Technical Problems

What happens to the auctions during system outages?

In the event of a system outage, bidding will be paused on all live auctions. Once the site is restored, an additional 15 minutes will be added to all auctions affected by the outage, so you have plenty of time to get back in the game.

Haggle didn't recognize my bid; what happened?

Haggle accepts all bids in the order they are placed. If a competing bidder places a bid a split second after you do, they may become the auction leader before your name even appears on the auction page. If you have a slower Internet connection and place a bid too close to the auction end time, your bid may not post before the clock runs out. For that reason we recommend posting bids at least 15 seconds prior to the end of each auction.

I have a Mac; can I use Haggle?

Haggle can be accessed from any computer that is connected to the Internet, including Macintosh computers.

Which Web browsers does Haggle support?

How fast does my Internet connection need to be?

There is no minimum Internet connection speed required to bid on Haggle. However, the slower your connection is, the slower your auction updates will be. Since all bidding on Haggle happens in real time, we recommend DSL or better for the optimal Haggle experience.

Payment Methods

How can I pay for my bids and auction items?

You can purchase bids at any time on the Buy Bids page. The bid pack you choose will be added to your cart and you will be directed through the checkout process. Once payment is complete, the bids will be applied to your account and you can start bidding!

For items won in Haggle auctions, simply click the "Claim Your Item" button on the auction page to add that product to your cart. You may complete the checkout process right away, or wait until a later date to pay for your items. Auction items will remain available for purchase for 14 days following the end of the auction. You can view and pay for unclaimed items at any time by visiting the My Auctions section of the My Account page and clicking "Track Won Auctions". Once payment is complete, your order will then be processed and shipped.

Which payment methods does Haggle accept?

Haggle accepts Visa, MasterCard, Discover and American Express credit and debit cards.

Can I use a gift card to make a purchase on Haggle.com?

Gift cards (including Visa, MasterCard, AmEx, and Discover gift cards) are not currently accepted as a form of payment on Haggle.

Does Haggle store my credit card information?

The Haggle site itself does not store any credit card information. However, for future shopping convenience, you will have the option to have your credit card information securely stored by our third-party payment processor so that you may make future purchases without re-entering your credit card number.

Was my credit card charged twice?

If a transaction is initially declined and then processed again, your bank statement may show two attempted charges as authorized and temporarily reduce your available credit line by those amounts. Most banks reverse one of those authorizations the same day. However, in some cases, banks can take up to a week to reverse an authorization. Please contact your bank directly if you're experiencing this problem.

How secure is Haggle's checkout?

To ensure that your personal and financial information is secure, all transactions on Haggle are protected by Secure Sockets Layer (SSL), a cryptographic protocol that provide security for information transmitted over the Internet.

Managing My Account

How do I verify my email address and activate my account?

Before we can activate your new Haggle account, you must verify your email address. Simply check your email (could take up to 15 minutes to receive) at the address you used to register, open the message from Haggle and click on the link inside to verify your address. Once your address has been verified, you may sign in and start shopping the live auctions. If you don't see your verification email, be sure to check your junk folder or add Haggle@Email.Haggle.com to your address book and resend the verification email to yourself. If you continue to have trouble, please contact us.

How do I change my password?

You can change your password in the My Profile section of the My Account page. Simply click on the "Edit" button under the "My Profile" header.

What if I forgot my password?

You can click on the "Forgot your password" link from the Sign In page to reset your password. An email will be sent to your account email address with a link for you to create a new password.

How do I change my email address?

You can change your email address in the My Profile section of the My Account page. Simply click on the "Edit" button under the "My Profile" header.

Can I change my username?

Account usernames cannot be changed. Please select your username carefully.

How can I keep track of my auction activity?

In the My Auctions section of the My Account page, you can track the status of all auctions you've participated in. For auctions you've won, you can track order and shipping status too. When an item you've purchased is ready to ship, the tracking number will be displayed on this page and sent to you via email.

Can I have multiple accounts?

No, you can only have 1 account per person and 2 accounts per household.

How do I close my account?

If you'd like to close your account, you may Contact Us. Please note, however, that closed accounts cannot be re-activated and all bids associated with that account will automatically expire.